Privacy Policy

Vouchype (“us”, “we”, or “our”) operates the Vouchype website (the “Service”).

This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit our website, create an account, place an order, purchase digital gift cards, vouchers or digital products, contact us, or use our services.

1. Information We Collect

When you use our website or place an order, we may collect the following personal data:

2. Payment Information

Vouchype does not collect, process, store or have access to customers’ full credit card or debit card numbers, CVV codes, or full payment card details.

All card payments are securely processed by third-party payment service providers. Payment card information is entered directly into the secure payment environment of the payment provider and is not stored on our website servers.

Payment transactions may be protected by encrypted connections, fraud prevention checks and payment security standards applied by our payment service providers.

3D Secure Authentication

For additional payment security, card payments may be authenticated using 3D Secure where supported or required by the card issuer, payment provider or applicable regulations. 3D Secure helps verify the identity of the cardholder and reduce unauthorized transactions.

3. Legal Basis for Processing

Performance of Contract: We process your name, contact details, billing address, order details and related information to process orders, deliver digital gift cards, vouchers and digital products, issue invoices and provide customer support.

Legitimate Interests: We process technical and security data such as IP address, browser type, device information and log data to protect our website, prevent fraud, improve our services and maintain website functionality.

Consent: We obtain your consent before sending marketing communications or placing non-essential cookies where required by law. You may withdraw your consent at any time.

Legal Obligation: We may retain or disclose certain data where required for tax, accounting, legal compliance, fraud prevention or regulatory purposes.

4. Log Data

When you visit our website, we may automatically collect log data including IP address, browser type and version, device type, operating system, pages visited, time and date of visit, time spent on pages, and referring website or traffic source.

5. Cookies

We use cookies and similar technologies to provide website functionality, remember preferences, manage account and checkout features, analyze website traffic and improve user experience.

For detailed information about the cookies we use, including cookie names, purposes and expiration periods, please refer to our Cookie Policy.

6. Service Providers

We may use third-party companies and service providers to operate our website and provide our services, including:

• Payment processors
• Hosting providers
• Email delivery providers
• Analytics providers, including Google Analytics
• Customer support providers
• Digital product and voucher fulfilment providers
• Fraud prevention and security service providers

These service providers may process personal data only where necessary to provide their services to us and must comply with applicable data protection laws.

7. Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Links to Other Sites

Our Service may contain links to third-party websites. We are not responsible for the content, privacy policies or practices of third-party websites.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under the age of 18. During registration or checkout, users may be required to confirm that they are 18 or older.

If we become aware that we have collected personal information from a minor, we will take steps to delete such information.

10. Compliance with Laws

We may disclose personal information where required by law, court order, subpoena, regulatory request or valid legal process.

11. Your Data Protection Rights

You have the following rights under applicable data protection laws:

• Right of access to your personal data
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent where processing is based on consent
• Right to lodge a complaint with the relevant supervisory authority

To exercise these rights, please contact us using the contact details below. You may also submit a complaint to the Information Commissioner's Office (ICO).

12. Data Retention

Personal data is retained only for as long as necessary for the purposes described in this Privacy Policy or as required by law.

• Order and Invoice Data: Up to ten (10) years where required for tax, accounting and legal compliance.
• Customer Account Data: Until the account is deleted or as long as required for legal or operational purposes.
• Marketing Consents: Until consent is withdrawn.
• Cookie Preferences: Up to two (2) years, depending on the cookie type.
• Security and Log Data: Retained for a limited period necessary for security, fraud prevention and troubleshooting.

After the retention period, personal data is securely deleted or anonymized, except where longer retention is required by law.

Backup Caveat: Encrypted backup copies may remain for up to ninety (90) days for disaster recovery purposes and are automatically overwritten in the normal course of operations.

13. Personal Data Breach

In the event of a personal data breach, we will notify affected users and the competent supervisory authority where legally required.

14. International Data Transfers

Where personal data is transferred outside the United Kingdom or European Economic Area, appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms are used where required.

15. Data Subject Access Requests

You may request access, correction or deletion of your personal data by emailing info@vouchype.com. We will respond within applicable legal timeframes and provide data in a structured, commonly used, machine-readable format where required.

16. Data Protection Contact

For all privacy or data protection inquiries, please contact us at info@vouchype.com.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

18. Contact